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Bengaluru: Rs 20,000 stolen from woman’s a/c; court says bank not to blame | Bengaluru News – Times of India

BENGALURU: A woman who lost Rs 20,000 after thieves stole her debit card and swiped it at an ATM kiosk approached a consumer court which, however, dismissed her claim that the bank should compensate her loss.
The bank claimed the culprits knew the woman’s ATM PIN that was possibly scribbled on a note and kept with the bank card when it was stolen from her during a bus journey in the city.
The 56-year-old woman from RMV 2nd Stage was aboard a BMTC bus going from Sanjaynagar to Malleswaram when her debit card was stolen on July 19, 2017. She got to know about the theft only after she received an SMS on withdrawal of Rs 20,000 from her bank account using her card. She then rushed to the Syndicate Bank branch in Gandhinagar where she held an account and lodged a complaint on the matter.
The woman also approached the Malleswaram police station and got an FIR registered on the theft.
Preliminary probe revealed that the culprits withdrew money from the Karur Vysya Bank ATM in Malleswaram but the bank claimed the suspects couldn’t have orchestrated the crime without the PIN that was possibly mentioned on a note along with the stolen card.
Alleging inaction for nearly two years, the woman approached the District Consumer Disputes Redressal Commission in Shantinagar on May 31, 2019 with a complaint against the branch managers of Syndicate Bank and Karur Vysya Bank and also Malleswaram police.

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